To apply for free basic electricity, you need the following: ID book/card, Proof of income, Proof of address. You can apply for Free basic Electricity at any municipal office i.e. Hostel 1 Regional office(home affairs) or glass house. Once you have applied for FBE it takes 3-4 months for council to approve. When you have applied for FBE at any municipal office you do not need to come to Centlec, the municipality will send all approved indigent customers through to Centlec.
For FBE Enquiries at MMM 051 405 8347
For FBE Enquiries Centlec 051 409 2261

Members of the public, staff members as well as suppliers of goods and/services who suspect or may have any information regarding any activities of theft, fraud, corruption, meter tampering, cable and electricity theft or illegal connection to inform and report such acts to the new Fraud Hotline at (051) 409 2682, WhatsApp number +2764 616 5774 or email: fraudandcorruption@centlec.co.za which operates 24 hours.

Members of the community can report power outages, area faults and meter complaint to our 24 hours Call Centre at (051) 409 2345/086 007 6937.